Shipping Policy

Fast & Reliable Delivery

Our website is dedicated to bringing you the best sleepwear in the most efficient way possible. We've employed one of the best courier services to make all deliveries happen quickly and correctly.

🇮🇳
Pan India
Delivery Coverage
📦
Mon – Sat
Shipping Days
🛡️
Insured
All Parcels
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Shipping Policy

  • We ship all over India.
  • If the delivery is not made or the customer is not available at the delivery address, the courier company will hold the product for 2 days and then return it to our office.
  • It is the customer's responsibility to mention any specific delivery instructions (e.g. "if out, leave with neighbour") in the special instructions box while placing the order. In the absence of this, the cost of a failed delivery will be borne by the customer.
  • Instructions need to be given if the customer wants goods to be left at the address without a signature. The customer is then responsible for the package — neither we nor the courier company will be liable for loss of goods.
  • Once the order has been dispatched, any request to change the delivery address will incur an additional charge.
  • If the package is returned to us for ANY reason, you will still be responsible for the original shipping fees charged to you.
  • Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package.
  • We ship on all weekdays (Monday to Saturday), excluding public holidays.
  • While we endeavour to ship all items in your order together, this may not always be possible due to product characteristics or availability.
💵

Cash on Delivery

₹150
COD Handling Fee
₹5,000
Maximum COD Limit
5–10 Days
Standard COD Delivery
❌

Cancellation

  • To cancel an order, please send us a written request (email shall suffice) within 1 day of placing the order.
  • Once the order is dispatched, no cancellation requests will be entertained.
  • We also reserve the right to cancel any order.
  • The shipping fee is applicable on all orders of any value delivered to any destination within India.
  • In case of a refund due to the return of products for any reason, the standard shipping fee will be deducted from the refund.
🔍

Lost in Transit

  • We send our parcels fully insured to our customers. If a courier company fails to deliver, you do not suffer any loss.
  • However, we will not be responsible for lost/stolen packages or any full or partial damages to the package after being left at the customer's address by the courier agency.
  • If a shipment is lost in transit, we wait for 15 days and then reprocess the same order. In case a replacement is not available we may ask you to take a refund or select an alternate product.
ℹ All parcels are fully insured — if the courier fails to deliver, you are fully protected.

Need Shipping Help?

For any shipping or delivery queries, reach out to us directly.

✉ info@bearscub.com